💰 Refund and Return Policy

Last Updated: October 30, 2025

At RameSolutions, we aim to ensure your complete satisfaction with every purchase. If you are not happy with your order, please review our refund and return policy below.

1. Eligibility for Returns

You may request a return or exchange within 7–14 days of receiving your order if:

• The item is defective, damaged, or incorrect.
• The product is unused and in its original packaging.

Certain items such as personal care products, intimate goods, or customized items may not be eligible for return due to hygiene or personalization reasons.

2. Refund Process

Once your return is received and inspected:

• You will be notified of the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days to your original payment method.

3. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please:

• Check your bank account again.
• Contact your credit card company or bank for updates.
• Processing times may vary depending on your payment provider.

4. Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the return is due to our error (defective or incorrect product).
• Shipping costs are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. To request an exchange, please include your order details and proof of purchase when submitting your return request.